Terms of Trade
Loui Lashes
CVR No. 41264594
Address: Rosemhøj Allé 20, 3. TH, 1. 8260 Viby J
Email address: louilashes@outlook.dk
In the webshop, payment can be made with VISA/Dankort & MobilePay.
The amount will only be charged to your card when the item is shipped.
Prices
All prices in the webshop include 25% VAT. All prices exclude shipping costs. GLS rates are used for shipping costs.
Freight
It is possible to have your goods delivered with GLS, either to a parcel box or directly to your door.
Delivery time is 1-2 business days.
Delivery is only possible in Denmark.
You can also pick up your package yourself in Aarhus, this shipping method is free.
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item. The period means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to louilashes@outlook.dk.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not receive a refund for shipping costs if you regret part of your purchase.
Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the return of the package yourself, and you are responsible if damage occurs during transport. We recommend that you send the package with tracking, as you as the customer bear the risk of whether the product arrives. The package can also be delivered in person to our warehouse address. This does not cost you anything in shipping.
The package must be sent directly to our warehouse address, we do not accept returned packages in parcel shops.
Right of complaint
If there are any errors or defects in your product, you must notify Loui Lashes within 14 days of receiving the product. It is important that you return the product in good condition and with a reason for the complaint.
The item is sent to:
Loui Lashes
Rosenhøj Alle 20, 3rd floor
8260 Viby J
We only accept packages that are sent directly to the address.
You can also cancel your purchase by notifying us and delivering it in person to the above address.
Privacy Policy
We need the following information when you shop with us:
Name, address, phone number and email address.
We record and disclose the personal information that is necessary to deliver the goods to you.
Personal information is registered at Loui Lashes and stored as long as you are an active customer.
We also work with a number of other companies that store and process data. The companies only process information on our behalf and are not allowed to use it for their own purposes.
We only cooperate with data processors in the EU or in countries that can provide adequate protection for your information.
You have the right to be informed about what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at louilashes@outlook.dk